Shipping policy

At DailyBoxStudio, we understand that reliable delivery is an important part of a positive shopping experience.

Whether you are preparing an art workspace, securing paper with drawing board clips, arranging colours on a palette, or using painting knives for a creative project, we want your purchased supplies to arrive safely and in a reasonable timeframe.

This Shipping Policy explains our shipping charges, order processing procedures, estimated delivery arrangements, tracking information, and procedures for delayed, missing, or damaged packages.

1. Shipping Destinations

DailyBoxStudio offers online purchasing and delivery services subject to available shipping coverage.

Our primary business operates from East Melbourne, Victoria, Australia.

Available destinations may depend on the shipping options displayed during checkout, carrier coverage, product availability, and applicable transportation restrictions.

Customers should confirm that their delivery location is supported before submitting an order.

We reserve the right to decline delivery to locations where transportation services are unavailable or where legal restrictions prevent shipment.

2. Shipping Fees

We aim to keep shipping charges straightforward and transparent.

Our standard shipping structure is:

Orders with a merchandise subtotal of $10.00 AUD or more qualify for free standard shipping.

Orders below $10.00 AUD are subject to a flat shipping charge of $5.99 AUD.

The applicable shipping fee will be displayed during checkout before payment is completed.

Any applicable taxes or other charges will also be disclosed as required by law.

3. Order Processing Time

Once an order is submitted and payment authorization is confirmed, it enters our order processing system.

Our proposed standard processing timeframe is generally 1–3 business days.

Processing may involve:

• Confirming order details.

• Verifying payment authorization.

• Checking product availability.

• Selecting the correct merchandise.

• Reviewing product quantities.

• Preparing protective packaging.

• Creating shipping documentation.

• Arranging carrier collection or dispatch.

Business days generally refer to Monday through Friday, excluding applicable public holidays and non-operational days.

Orders submitted during weekends or public holidays may begin processing on the next available business day.

Processing time is separate from transportation time.

4. Estimated Delivery Time

After dispatch, the package enters the carrier's transportation network.

For planning purposes, our proposed estimated standard delivery timeframe is generally 5–10 business days after dispatch, subject to the destination and shipping service selected.

Actual delivery times may vary because of:

• Distance from the fulfillment location.

• Carrier transportation schedules.

• Weather conditions.

• Seasonal shipping demand.

• Public holidays.

• Delivery network disruptions.

• Destination accessibility.

• Other logistical circumstances.

These are estimates rather than guaranteed delivery dates unless a specific delivery commitment has been expressly provided.

Where an agreed or legally required delivery timeframe applies, that timeframe will take priority.

5. Order Confirmation

After submitting an order, customers may receive an electronic confirmation containing relevant purchase details.

This may include:

• Order reference number.

• Purchased products.

• Product quantities.

• Payment confirmation.

• Shipping charges.

• Delivery information.

• Total transaction amount.

Customers should review the confirmation and notify us promptly if an important detail is incorrect.

An order confirmation does not necessarily mean that the order has already been dispatched.

6. Shipment Tracking

When tracking information becomes available, it may be provided through an email notification or another available order communication channel.

Tracking information may allow customers to:

• Monitor shipment progress.

• Review carrier updates.

• Check estimated delivery information.

• Identify delivery exceptions.

• Confirm delivery status.

Please note that tracking information may not appear immediately after a shipping label has been created.

Some carriers require additional time to register a shipment in their tracking systems.

If tracking information is unavailable or has not changed for an extended period, customers may contact our support team for assistance.

7. Packaging and Product Protection

We recognize that artistic tools should be packaged appropriately to reduce the risk of transportation damage.

Our packaging arrangements may vary according to product dimensions, materials, and order quantities.

Drawing Board Clips

We aim to package clips in a way that reduces unnecessary movement and protects their gripping components and structural condition.

Paint Palettes

Palettes may require suitable protective packaging to help prevent cracks, scratches, deformation, or surface damage.

Painting Knives

Painting knives should be secured appropriately to help protect their working surfaces, handles, and surrounding package contents.

Where a product has a firm or pointed working edge, packaging should also help reduce the risk of damage to other items.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please verify:

• Recipient name.

• Street address.

• Unit or apartment number.

• Suburb.

• State or territory.

• Postcode.

• Additional delivery instructions.

Incorrect or incomplete information may result in delays, failed delivery attempts, or returned shipments.

If you discover an error after placing an order, please contact us immediately.

Email: [email protected]

We will make reasonable efforts to correct eligible address information before dispatch.

However, once an order has been transferred to a shipping carrier, changes may no longer be possible.

9. Shipping Delays

Although we aim to process and dispatch orders promptly, delivery may occasionally be affected by circumstances outside our reasonable control.

These may include:

• Severe weather.

• Public holidays.

• Carrier network interruptions.

• Unexpected transportation delays.

• High seasonal shipping volumes.

• Incorrect address details.

• Supplier or inventory disruptions.

• Other logistical difficulties.

If we become aware that an order cannot be supplied within the applicable promised timeframe, we will notify the customer and provide the options required under applicable Australian law.

We will not rely on this policy to avoid obligations concerning delayed or undelivered orders.

10. Missing or Lost Packages

If your order does not arrive within the estimated delivery period, please review the available tracking information first.

If the package remains missing, contact our support team with:

• Order number.

• Customer name.

• Delivery address.

• Tracking number, if available.

• A description of the issue.

We may review order records, contact the shipping provider, or request additional information to investigate the shipment.

If the package is confirmed lost or otherwise qualifies for a remedy, we will discuss an appropriate replacement or refund in accordance with applicable law.

11. Packages Marked as Delivered

Occasionally, a carrier may mark a shipment as delivered before the customer locates the package.

If this occurs, we recommend:

1. Checking the front entrance, mailbox, and usual delivery areas.

2. Asking household members whether they accepted the package.

3. Checking with building management or reception, where applicable.

4. Reviewing the carrier's delivery information.

5. Contacting the carrier for additional delivery details.

If the package cannot be located, please contact [email protected].

We will review the available information and help investigate the matter.

A delivery scan alone will not automatically prevent consideration of a legitimate missing-package claim.

12. Damaged Products During Delivery

We make reasonable efforts to protect our products during shipment.

However, merchandise may occasionally be damaged during transportation.

If you receive a damaged product, please:

• Photograph the outer packaging.

• Photograph the damaged product.

• Retain the packaging where reasonably possible.

• Record your order number.

• Contact our support team.

Examples of shipping-related damage include:

• Bent or broken drawing board clips.

• Cracked or damaged paint palettes.

• Painting knives with damaged handles or working surfaces.

• Missing product components.

• Merchandise that is materially different from the ordered item.

We will assess the issue and provide an appropriate remedy under our Return and Refund Policy and applicable consumer law.

13. Multiple Packages and Partial Shipments

Some orders containing different artistic supplies may be shipped separately.

This may happen because of product dimensions, packaging requirements, inventory arrangements, or fulfillment considerations.

As a result:

• Different items may arrive on separate dates.

• More than one tracking number may be provided.

• An order may show partial fulfillment.

• Some products may arrive before others.

Customers should review all available tracking information before reporting an order as incomplete.

If an item remains missing beyond the expected delivery timeframe, please contact our team.

14. Undeliverable Shipments

A package may be returned to the sender if:

• The address is incorrect.

• The delivery location is inaccessible.

• The carrier cannot complete delivery.

• The recipient cannot be located.

• Delivery restrictions apply.

If a shipment is returned, we will review the available carrier information and contact the customer where appropriate.

Depending on the circumstances, possible solutions may include reshipping, correcting the delivery information, or issuing an appropriate refund.

Any additional shipping charges will be communicated before being applied, subject to applicable law.

15. Order Cancellation and Shipping

Customers wishing to cancel an order should contact us as soon as possible.

If an order has not been dispatched, we will make reasonable efforts to accommodate the cancellation.

If the order has already entered the carrier's delivery network, cancellation may no longer be possible.

Customers who no longer wish to keep a delivered product may review our Return and Refund Policy.

If we cannot fulfill an order, we will notify the customer and arrange the applicable refund.

16. Delivery Responsibilities and Consumer Rights

We may use independent delivery providers to transport customer orders.

However, the use of a third-party carrier does not remove our obligations under the Australian Consumer Law.

Customers retain their applicable rights when products are lost, damaged, not supplied within an agreed timeframe, or otherwise fail to meet statutory requirements.

Where a particular remedy, refund, or cancellation option is required by law, the relevant legal requirement will take priority over any inconsistent statement in this policy.

17. Contact Information

For shipping questions, tracking assistance, delivery delays, missing packages, or damaged merchandise, please contact:

NDG CORPORATION PTY LTD
Attn: Sandra Roach
Email: [email protected]
Address: 172 Hotham St, East Melbourne VIC 3002, Australia

Please include your order number whenever possible so that we can identify your shipment.

Thank you for choosing DailyBoxStudio. We appreciate your patience and aim to make every delivery experience as smooth and reliable as possible.