Refund policy

At DailyBoxStudio, we believe that every creative project deserves dependable tools and a positive shopping experience. Whether you are preparing a painting surface with a sturdy drawing board clip, mixing colours on a palette, or shaping paint with a painting knife, the quality and condition of your supplies matter.

We understand that customers may occasionally receive products that do not meet their expectations, encounter damage during transportation, or decide that a purchase is no longer needed. This Return and Refund Policy explains how we handle return requests, defective merchandise, replacements, cancellations, and refunds.

This policy applies to purchases made through https://www.dailyboxstudio.com/ and is administered by NDG CORPORATION PTY LTD.

1. Return Eligibility and Return Period

Customers may request a voluntary change-of-mind return within 30 days of receiving their order, provided the merchandise meets the applicable return conditions.

To qualify for a standard change-of-mind return:

  • Products should be unused and in their original condition.

  • Drawing board clips should be free from scratches, bending, deformation, or signs of use beyond reasonable inspection.

  • Paint palettes should be clean and unused, without paint residue, stains, or damage.

  • Painting knives should remain unused and retain their original condition.

  • Original packaging, accessories, and included components should be retained whenever reasonably possible.

  • Customers should provide sufficient order information to verify the original purchase.

The 30-day period is an additional voluntary return arrangement offered by DailyBoxStudio. It does not replace or restrict any consumer guarantee rights available under the Australian Consumer Law.

2. Products Covered by This Policy

Our return procedures are designed to accommodate the different characteristics of our artistic supplies.

Drawing Board Clips

Drawing board clips are designed to help secure paper, drawing materials, or other suitable surfaces during creative activities.

Eligible return requests may involve unused products that are no longer required or do not meet the customer's expectations.

Products showing significant bending, damaged gripping mechanisms, missing components, or signs of extended use may not qualify for a change-of-mind return.

Paint Palettes

Paint palettes are used to arrange, separate, and mix colours during painting activities.

For hygiene and product-condition reasons, standard change-of-mind returns generally require palettes to be unused and free from paint, adhesive, or other artistic materials.

If a palette arrives cracked, warped, broken, or materially different from its advertised description, customers may request assistance under our defective-product procedures.

Painting Knives

Painting knives are commonly used for mixing, spreading, shaping, and applying artistic materials.

Unused painting knives may qualify for standard returns when they meet the applicable condition requirements.

Products with damaged handles, bent working surfaces, manufacturing defects, or missing components will be reviewed according to the nature of the reported issue.

3. Change-of-Mind Returns

We understand that customers sometimes reconsider a purchase after receiving an item.

As an additional customer service arrangement, we may accept change-of-mind returns within 30 days of delivery when the products satisfy our standard return conditions.

Examples include:

  • Purchasing a palette that is no longer required.

  • Ordering a drawing board clip in an unsuitable size.

  • Deciding that a particular painting knife is not appropriate for an intended artistic project.

  • Purchasing duplicate supplies unintentionally.

  • Changing preferences after reviewing the delivered merchandise.

Change-of-mind returns are voluntary and are not the same as remedies available under the Australian Consumer Law for defective or non-conforming goods.

Return postage for an approved change-of-mind return may be the customer's responsibility.

4. Damaged, Defective, or Incorrect Products

We take product quality seriously and want every customer to receive merchandise that is consistent with its description and intended purpose.

If a product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Examples of issues that may qualify for review include:

  • Drawing board clips with broken springs or damaged gripping components.

  • Clips that are visibly bent or unable to hold materials as described.

  • Paint palettes with cracks, manufacturing defects, or damaged surfaces.

  • Palettes with missing sections or components.

  • Painting knives with damaged handles or defective working surfaces.

  • Products with significant manufacturing irregularities.

  • Merchandise that differs materially from the product ordered.

  • Missing items or incorrect quantities.

Please email:

[email protected]

Include your order number, product name, a description of the issue, and clear photographs where possible.

After reviewing the information, we will determine an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include:

  • A repair, where appropriate.

  • A replacement product.

  • A full refund.

  • A partial refund where legally appropriate.

  • Another remedy agreed upon with the customer.

The available remedy depends on the nature and seriousness of the problem and the customer's statutory rights.

5. Australian Consumer Law and Consumer Guarantees

DailyBoxStudio respects the consumer protections provided under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Products supplied to Australian consumers must meet applicable consumer guarantees.

These include expectations that products:

  • Are of acceptable quality.

  • Are reasonably durable.

  • Are safe and free from defects.

  • Match their descriptions.

  • Are fit for any disclosed purpose for which they are supplied.

  • Match any relevant sample or demonstration.

  • Comply with applicable express promises.

If a product does not meet a consumer guarantee, customers may be entitled to a remedy.

For a minor failure, the supplier may generally have the opportunity to provide an appropriate remedy within a reasonable time.

For a major failure, or where another legally recognized circumstance applies, customers may have the right to reject the goods and choose a refund or replacement, subject to the Australian Consumer Law.

Nothing in this policy limits, excludes, or replaces these statutory protections.

6. Items That May Not Qualify for Change-of-Mind Returns

A standard voluntary change-of-mind return may be declined when:

  • A drawing board clip has been significantly used or damaged after delivery.

  • A palette contains dried paint, stains, or substantial material residue.

  • A painting knife has been used and shows substantial wear.

  • Products have been modified, disassembled, or altered.

  • Essential components are missing.

  • The returned merchandise cannot reasonably be identified with the original purchase.

However, these restrictions do not remove statutory remedies where a product is faulty, unsafe, misdescribed, or otherwise fails to meet an applicable consumer guarantee.

A product is not automatically excluded from consumer guarantee protection merely because it has been used.

7. How to Request a Return

To help us process your request efficiently, please follow these steps.

Step 1: Contact Our Support Team

Email [email protected] with the subject:

"Return Request – Order #[Your Order Number]"

Step 2: Provide Order Details

Include your full name, order number, product name, and reason for the return.

Step 3: Attach Supporting Information

If the item is damaged or defective, please provide photographs showing the affected area and, where relevant, the original packaging.

Step 4: Receive Return Instructions

Our team will review the request and provide return instructions, including whether the item needs to be sent back.

Step 5: Prepare and Send the Product

Package the merchandise carefully to prevent additional damage during transportation.

Please retain your postage receipt and tracking information until the return has been resolved.

Customers should obtain confirmation of the return destination before sending merchandise.

8. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Defective or Incorrect Products

Where a product fails to meet an applicable consumer guarantee, we will arrange or reimburse reasonable return costs where required by law.

If the nature of the failure makes return transportation particularly difficult or expensive, we will discuss an appropriate arrangement in accordance with the Australian Consumer Law.

Change-of-Mind Returns

For approved voluntary returns where the merchandise is not defective, the customer will generally be responsible for reasonable return postage costs.

Partial Returns

When an order contains multiple products and only certain items are returned, any refund will be calculated according to the items eligible for return.

We will explain any applicable adjustments before processing the refund.

9. Refund Processing

Approved refunds will generally be issued through the original payment method.

Once a returned product has been received and reviewed, we aim to initiate standard voluntary refunds within 5–10 business days.

The time required for the funds to appear in the customer's account depends on the payment provider, bank, or card issuer.

Refunds required under the Australian Consumer Law will be processed within the applicable legal requirements.

A refund confirmation may be provided by email.

10. Full Refunds and Partial Refunds

A full refund may be appropriate when:

  • A product has a major failure under the Australian Consumer Law.

  • An order cannot be fulfilled.

  • An incorrect item cannot reasonably be replaced.

  • A valid cancellation is accepted before fulfillment.

  • Another circumstance requires a full refund under applicable law.

A partial refund may be appropriate when:

  • Only part of a multi-product order is returned.

  • A partial remedy is legally appropriate.

  • The customer and business agree to an appropriate partial resolution.

Refund calculations will be explained clearly, including any relevant shipping or tax adjustments.

11. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

If the order has not entered fulfillment or been dispatched, we will make reasonable efforts to accommodate the cancellation.

If the merchandise has already been transferred to a carrier, cancellation may no longer be possible.

In that situation, customers may request a return in accordance with this policy and their statutory rights.

If we cannot fulfill an order, we will notify the customer and arrange the appropriate refund.

12. Replacement Requests

We understand that customers may prefer receiving a replacement rather than a refund.

For example, a customer may prefer a replacement drawing board clip if the original arrives with a damaged gripping mechanism.

Replacement requests will be assessed according to:

  • The nature of the product issue.

  • The available inventory.

  • The severity of the defect.

  • Applicable consumer guarantee requirements.

If an identical replacement is unavailable, we will discuss another legally appropriate remedy.

We will not substitute another product without the customer's agreement.

13. Return Address

Approved returns will be directed to:

NDG CORPORATION PTY LTD
Attn: Sandra Roach
172 Hotham St
East Melbourne VIC 3002
Australia

Please contact our customer service team before dispatching a return to confirm the applicable instructions.

14. Contact Information

For all return, refund, replacement, and product-quality inquiries:

Company: NDG CORPORATION PTY LTD
Contact Person: Sandra Roach
Email: [email protected]
Address: 172 Hotham St, East Melbourne VIC 3002, Australia

We value every customer and aim to handle product concerns fairly, transparently, and in accordance with Australian consumer protection requirements.