Privacy policy

At DailyBoxStudio, we recognize that protecting personal information is an important part of building lasting customer relationships. We want customers to feel confident when browsing artistic supplies, placing orders, and communicating with our team.

This Privacy Policy explains how NDG CORPORATION PTY LTD collects, uses, stores, discloses, and protects personal information through https://www.dailyboxstudio.com/.

It applies to website visitors, customers, and individuals who interact with our business through online purchases or customer service communications.

1. Information We Collect

We may collect different categories of information depending on how you use our website.

A. Personal Identification Information

When customers place orders, submit inquiries, or communicate with our team, we may collect:

  • Full name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Delivery address.

  • Order identification details.

  • Information voluntarily provided in customer communications.

This information helps us identify customers, process transactions, arrange deliveries, and respond to service requests.

B. Transaction and Purchase Information

When an order is placed, we may collect and maintain transaction-related information, including:

  • Purchased product names.

  • Product quantities.

  • Order dates.

  • Product prices.

  • Shipping charges.

  • Applicable taxes.

  • Total purchase amounts.

  • Payment confirmation records.

  • Order status.

  • Refund and cancellation information.

  • Delivery and tracking details.

Payment information may be processed by authorized third-party payment service providers.

We do not generally need to retain complete payment card numbers or security codes to manage ordinary customer orders.

C. Technical and Browsing Information

When visitors access DailyBoxStudio, certain technical information may be collected automatically.

This may include:

  • IP address.

  • Browser type and version.

  • Operating system.

  • Device characteristics.

  • Website access dates and times.

  • Pages viewed.

  • Referring website information.

  • General browsing activity.

  • Website error and performance information.

This information helps us understand how our website performs and identify opportunities to improve navigation, security, and customer experience.

D. Customer Support Information

When customers contact our support team, we may retain information necessary to respond to and manage their inquiries.

Examples include:

  • Questions about drawing board clips.

  • Product specifications and compatibility inquiries.

  • Paint palette quality concerns.

  • Painting knife replacement requests.

  • Reports of damaged or incomplete products.

  • Shipping and delivery questions.

  • Refund and return correspondence.

  • General feedback and suggestions.

Customer service records help us maintain consistent communication and investigate unresolved issues.

2. How We Use Personal Information

We use collected information for reasonable business purposes, including the following.

Order Processing and Fulfillment

We use customer details to confirm purchases, verify order information, prepare merchandise, and coordinate delivery.

Payment Administration

Relevant transaction information may be shared with payment processors to authorize purchases, identify payment issues, and issue refunds.

Customer Service

We use contact and order information to respond to inquiries, investigate complaints, provide product assistance, and manage return requests.

Website Improvement

Technical and browsing information may help us identify popular website features, improve page performance, and make product information easier to access.

Business Security

We may use relevant information to detect suspicious transactions, prevent unauthorized access, investigate fraudulent activities, and protect our business systems.

Legal and Regulatory Compliance

Information may be used when necessary to comply with applicable laws, accounting obligations, tax requirements, regulatory requests, or legitimate legal processes.

Marketing and Promotional Communications

Where permitted by applicable law, we may use contact information to send updates about products, new artistic supplies, special offers, and relevant promotions.

Customers may unsubscribe from promotional emails by using the unsubscribe instructions included in the communication.

Essential transaction-related messages, including order confirmations and delivery updates, may continue where necessary to provide the purchased services.

3. Cookies and Tracking Technologies

DailyBoxStudio may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies are small data files that may be stored on a visitor's device when accessing a website.

They may help us:

  • Remember shopping cart contents.

  • Maintain website preferences.

  • Improve browsing functionality.

  • Understand general website traffic.

  • Analyze customer interactions.

  • Improve website security.

  • Measure the performance of website features.

Some cookies may be essential for website operations, while others may support analytics or advertising functions.

Visitors may manage certain cookies through their browser settings or available website privacy controls.

Disabling cookies may affect some website features, including shopping cart functionality.

Where required, we will obtain appropriate consent before using non-essential tracking technologies.

4. Disclosure of Personal Information

We do not sell personal information as a standalone commercial product.

However, certain information may be shared with trusted third parties when reasonably necessary to operate our business.

These parties may include:

Payment Processors

Payment providers may receive relevant transaction information to authorize payments, process purchases, identify suspicious transactions, and manage refunds.

Shipping and Delivery Providers

Delivery companies may receive recipient names, delivery addresses, and shipment details to transport purchased products.

Website Hosting Providers

Hosting companies and technical service providers may process information necessary to operate, maintain, and secure our website.

Analytics and Performance Providers

Where used, analytics services may process website usage information to help us evaluate traffic and improve the customer experience.

Customer Service Providers

Authorized service providers may assist with email communications, order management, and customer support operations.

Professional Advisers

Legal, accounting, and other professional advisers may receive relevant information where necessary to provide professional services.

Government and Regulatory Authorities

We may disclose information where required by law, court order, regulatory obligations, or a valid governmental request.

Business Transfers

If our company undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant information may be transferred as part of the transaction, subject to applicable legal requirements.

We take reasonable steps to ensure that information disclosed to service providers is handled appropriately.

5. International Disclosure of Personal Information

Some of the third-party service providers supporting our business may operate outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to address applicable Australian privacy obligations.

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, relevant overseas disclosures will be handled consistently with the applicable requirements, including Australian Privacy Principle 8 where relevant.

Customers should be aware that information processed by overseas providers may be subject to the laws of the jurisdictions in which those providers operate.

6. Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, interference, loss, modification, and disclosure.

Our security practices may include:

  • Restricted access to customer records.

  • Appropriate account security measures.

  • Secure payment processing arrangements.

  • Website monitoring and maintenance.

  • Technical safeguards.

  • Internal information-handling procedures.

  • Appropriate backup and recovery arrangements.

No online platform or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their own devices, email accounts, and payment credentials.

Please do not send full payment card numbers, security codes, or account passwords through ordinary email.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods may depend on:

  • Order completion status.

  • Customer service requirements.

  • Refund and return investigations.

  • Accounting and taxation requirements.

  • Fraud prevention.

  • Legal claims and disputes.

  • Regulatory recordkeeping obligations.

When personal information is no longer required, we will take reasonable steps to delete or de-identify it, unless retention is required or permitted by law.

8. Access and Correction Requests

Subject to applicable privacy laws, individuals may request access to personal information held about them.

They may also request corrections if the information is inaccurate, incomplete, outdated, or misleading.

Requests can be submitted to:

[email protected]

To help us process a request, please include:

  • Your full name.

  • The email address associated with your purchase.

  • A description of the information requested.

  • The correction or action you are seeking.

We may need to verify your identity before providing access or making changes.

We aim to respond within the timeframe required by applicable law.

9. Australian Privacy Law

Our privacy practices are intended to comply with applicable Australian privacy requirements.

The Privacy Act 1988 (Cth) and Australian Privacy Principles may apply to our business depending on the nature of our operations and whether any statutory exemptions apply.

Where applicable, we will handle personal information in accordance with the relevant requirements, including:

  • Transparent collection practices.

  • Appropriate use and disclosure.

  • Reasonable information security.

  • Access and correction procedures.

  • Appropriate handling of complaints.

  • Applicable overseas disclosure requirements.

  • Relevant data breach notification obligations.

The Privacy Act does not automatically cover every Australian small business. Its application depends on the business's circumstances and statutory coverage requirements.

Nothing in this policy is intended to reduce any privacy rights that apply to an individual.

10. Marketing Communications and Unsubscribing

We may send promotional communications where we have the necessary consent or another lawful basis.

Marketing messages may contain information about:

  • New artistic supplies.

  • Product collections.

  • Special offers.

  • Seasonal promotions.

  • Website announcements.

  • Other relevant commercial updates.

Customers may unsubscribe at any time using the instructions included in the communication.

We will process unsubscribe requests in accordance with applicable Australian law, including the Spam Act 2003 (Cth) where relevant.

Transactional emails relating to purchases, shipping, and customer service are separate from promotional communications.

11. Children's Privacy

Some DailyBoxStudio products may be suitable for creative activities involving children.

However, our website is an online retail platform intended for adults and individuals legally able to complete purchases.

We do not intentionally design our shopping services to collect children's personal information directly.

Parents and guardians should supervise children's use of online shopping services and should not permit children to independently submit payment information or sensitive personal details.

If we become aware that personal information has been collected from a child in circumstances requiring additional consent or protective measures, we will investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, or external platforms.

These services may operate under separate privacy policies and information-handling practices.

We do not control the independent privacy practices of third-party websites.

Customers should review the relevant privacy notices before submitting information through an external service.

13. Privacy Complaints

If you believe that your personal information has been handled improperly, you may submit a privacy complaint to our support team.

Please include a description of the concern and any relevant information that will help us investigate.

We will review complaints and aim to respond within a reasonable timeframe.

Where applicable, individuals may also have the right to raise privacy complaints with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this policy to reflect changes in our business operations, website technologies, information-handling procedures, or legal requirements.

Revised versions will be published on our website with an updated effective date.

We encourage visitors to review this page periodically.

15. Contact Information

For privacy questions, access requests, corrections, or concerns about personal information, please contact:

NDG CORPORATION PTY LTD
Attn: Sandra Roach
Email: [email protected]
Address: 172 Hotham St, East Melbourne VIC 3002, Australia

We value your trust and are committed to treating personal information responsibly and transparently.