Contact information
At DailyBoxStudio, we believe that good customer service begins with clear communication and a genuine willingness to help.
Whether you have questions about a drawing board clip, need information about a paint palette, or would like assistance with a painting knife order, our team welcomes your inquiries.
We aim to make it easy for customers to contact us and receive helpful information throughout their shopping experience.
1. Official Business Information
Company Name: NDG CORPORATION PTY LTD
Website: https://www.dailyboxstudio.com/
Business Address:
172 Hotham St
East Melbourne VIC 3002
Australia
Return Address:
172 Hotham St
East Melbourne VIC 3002
Australia
Customer Service Contact: Sandra Roach
Official Customer Service Email:
2. Customer Service Assistance
Our customer service team welcomes inquiries relating to our products, website, orders, and after-sales services.
Customers may contact us regarding:
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Drawing board clips.
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Paint palettes.
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Painting knives.
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Product dimensions and specifications.
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Product materials and features.
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Product availability.
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Order confirmation.
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Payment questions.
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Shipping charges.
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Delivery estimates.
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Tracking information.
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Missing packages.
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Damaged or defective merchandise.
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Return and refund requests.
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Replacement arrangements.
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Order cancellation.
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Website-related questions.
We aim to provide clear information and reasonable assistance for each inquiry.
3. Product Information Inquiries
Customers are welcome to contact us before making a purchase if they require additional product information.
Drawing Board Clips
For drawing board clips, customers may inquire about available dimensions, gripping mechanisms, materials, and intended applications.
We encourage customers to confirm product dimensions and compatibility with their drawing surfaces before ordering.
Paint Palettes
For paint palettes, inquiries may concern available designs, compartments, dimensions, material characteristics, and cleaning considerations.
Painting Knives
For painting knives, customers may request information about the listed dimensions, handle design, working surfaces, and intended artistic applications.
We aim to provide information based on the specifications available for each product.
4. Order and Payment Support
If you need assistance with an existing order, please include your order number when contacting us.
Our team may assist with:
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Order confirmation.
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Purchase details.
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Payment status.
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Checkout difficulties.
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Product quantity corrections.
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Eligible cancellation requests.
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Refund processing inquiries.
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General transaction questions.
For security reasons, customers should never email complete payment card numbers, security codes, or account passwords.
5. Shipping and Delivery Assistance
Customers may contact us if they need assistance with shipping or delivery.
Our team can help review:
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Shipping charges.
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Order processing.
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Dispatch information.
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Tracking updates.
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Delivery delays.
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Missing packages.
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Damaged shipments.
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Incorrect delivery details.
When contacting us about a shipment, please provide your order number, delivery postcode, and tracking number if available.
6. Returns and Refund Inquiries
We understand that customers may occasionally need assistance after receiving their purchases.
If a drawing board clip arrives damaged, a palette has a manufacturing defect, or a painting knife is materially different from the product description, please contact us.
To help us review your inquiry, please include:
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Your order number.
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Your full name.
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The affected product.
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A description of the issue.
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Relevant photographs, where available.
Our team will review the matter in accordance with our Return and Refund Policy and applicable Australian Consumer Law requirements.
7. Email Communication
Our official customer service email is:
For more efficient communication, we recommend using a descriptive subject line.
Suggested subject lines include:
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Product Information Request
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Order Status Inquiry
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Shipping Assistance
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Tracking Number Request
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Return Request
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Refund Inquiry
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Damaged Product Report
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Replacement Request
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General Customer Support
Providing complete information will help our team identify your inquiry and respond more efficiently.
8. Customer Support Response Time
We generally aim to respond to customer inquiries within 1–2 business days.
Actual response times may vary depending on:
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The volume of incoming requests.
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The complexity of the inquiry.
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Whether additional documentation is required.
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Shipping carrier investigations.
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Payment provider inquiries.
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Weekends and public holidays.
If an issue requires additional investigation, we will make reasonable efforts to provide an update.
9. Our Customer Service Commitment
At DailyBoxStudio, we aim to provide customer support based on several important principles.
Clear Communication
We strive to provide understandable information about products, orders, and available services.
Professional Assistance
We aim to treat all inquiries with courtesy, patience, and respect.
Responsible Problem Resolution
We review customer concerns and work toward appropriate solutions.
Transparent Business Practices
We aim to communicate product information, pricing, shipping arrangements, and refund procedures clearly.
Respect for Customer Privacy
Personal information submitted during customer service interactions is handled according to our Privacy Policy and applicable law.
10. Official Contact Details
For all general inquiries and customer service requests:
NDG CORPORATION PTY LTD
Attn: Sandra Roach
Website: https://www.dailyboxstudio.com/
Email: [email protected]
Business Address:
172 Hotham St
East Melbourne VIC 3002
Australia
Return Address:
172 Hotham St
East Melbourne VIC 3002
Australia
We appreciate your interest in DailyBoxStudio and look forward to assisting you with your artistic supplies and shopping needs.